Refund policy

Last Updated: June 11, 2026

At Nuvault, customer satisfaction is important to us. We carefully inspect and package every order before dispatch. If you receive a damaged, defective, or incorrect product, we are here to help.

3-Day Return Policy

Customers may request a return within 3 days (72 hours) of receiving their order.

To be eligible for a return:

  • The item must be unused and unworn.

  • The product must be in its original packaging.

  • All tags, accessories, and included items must be intact.

  • Proof of purchase must be provided.

Mandatory Unboxing Video

To process any return, replacement, or refund request, a clear and continuous unboxing video is required.

The video must:

  • Show the sealed package before opening.

  • Clearly capture the entire unboxing process.

  • Be unedited and uninterrupted.

Claims made without an unboxing video may not be eligible for return, replacement, or refund approval.

Eligible Return Reasons

Returns may be accepted in the following situations:

  • Wrong product delivered

  • Product received in damaged condition

  • Manufacturing defect

  • Missing items in the package

Non-Eligible Return Reasons

Returns or refunds will not be accepted for:

  • Change of mind after purchase

  • Product does not meet personal preference or expectation

  • Ordering the wrong item, size, or color

  • Minor variations in color, finish, or appearance due to photography, screen settings, or manufacturing tolerances

  • Damage caused after delivery

  • Normal wear and tear

  • Delays caused by courier services

Return Process

To initiate a return, contact us within 3 days of delivery at:

Email: hdtraders0708@gmail.com

Please include:

  • Order number

  • Reason for return

  • Unboxing video

  • Clear photos of the product (if applicable)

Our team will review the request and provide further instructions.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 business days depending on your bank or payment provider.

Non-Refundable Charges

The following charges are non-refundable:

  • Shipping charges

  • Cash on Delivery (COD) fees

  • Convenience or payment processing fees (if applicable)

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

Final Decision

Nuvault reserves the right to approve or reject any return, replacement, or refund request after reviewing the submitted evidence and product condition.

Our decision shall be final and binding in cases involving return and refund disputes.