Shipping policy
Last Updated: June 11, 2026
At Nuvault, we strive to deliver your orders quickly, safely, and efficiently.
Order Processing
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Orders are typically processed and dispatched within 1–3 business days after order confirmation.
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During peak seasons, sales events, or unforeseen circumstances, dispatch times may be slightly extended.
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Customers will be notified if significant delays occur.
Delivery Timeline
Estimated delivery times:
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Metro Cities: 3–5 business days
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Other Locations: 4–7 business days
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Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on courier operations and location.
Order Tracking
Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where available).
Customers can use the tracking link provided to monitor shipment progress.
Customer Responsibilities
To ensure successful delivery, customers must provide:
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Accurate full name
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Complete delivery address
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Valid phone number
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Active email address
Nuvault shall not be responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided during checkout.
Failed Delivery Attempts
If delivery cannot be completed due to:
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Customer unavailability
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Unanswered calls from delivery personnel
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Refusal to accept the package
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Incorrect delivery details
the shipment may be delayed, returned, or cancelled by the courier partner. Any additional shipping costs arising from such situations may be charged to the customer.
Communication & Support
For order-related queries, customers may contact us through:
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Email: hdtraders0708@gmail.com
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Instagram Direct Messages
Our standard response time is within 12–24 business hours.
Working Days
Customer support operates:
Monday – Friday
We do not process customer support requests on Saturdays, Sundays, or public holidays. Queries received during non-working days will be addressed on the next business day.
Courier Delays
While we work with reliable logistics partners, delivery timelines may occasionally be affected by:
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Weather conditions
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Public holidays
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Natural disasters
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Transportation disruptions
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Regional restrictions
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Courier operational issues
Such delays are outside Nuvault's direct control, though we will assist customers wherever possible.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment is completed.
Any promotional free shipping offers will be subject to specific campaign terms and conditions.
Cash on Delivery (COD)
Where Cash on Delivery is available:
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COD orders may require confirmation before dispatch.
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Any advance COD booking amount or convenience fee, if charged, is strictly non-refundable.
Lost or Damaged Shipments
If your package arrives damaged or appears tampered with:
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Record an unboxing video before opening the package.
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Contact us within 48 hours of delivery.
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Share your order number, photos, and unboxing video.
Claims submitted without proper evidence may not qualify for resolution.
Contact Us
For shipping-related assistance, please contact:
Nuvault
Email: hdtraders0708@gmail.com
Website: www.nuvault.in